By regularly looking at specific metrics being collected from different industry sectors, CAPS Research reports out core benchmarking information that provides a snapshot of basic supply management key performance indicators. The success of this benchmarking program is predicated on our ability to work with various enterprises within different industry groups to collect fresh information and data, then quickly analyze the data, and subsequently publish the Report of Cross-Industry Standard Benchmarks on a regular basis.

For more information on how your company can participate in the next cross-industry survey, send an email to metrics@capsresearch.org.

• Total spend as a percent of sales dollars
• Supply management employees as a percent of company employees
• Percent of supply management employees that are strategic
• Percent of supply management employees that are operational
• Supply management operating expense as a percent of total spend
• Supply management operating expense per supply management employee
• Total spend per supply management employee
• Managed spend per supply management employee
• Percent of total spend that is managed/controlled by supply management
• Percent of total spend via procurement cards
• Annual spend on professional training per supply management employee
• Professional training hours completed per supply management employee
• Supply management group employee retention rate
• Cost reduction savings as a percent of total spend
• Cost avoidance savings as a percent of total spend
• Average purchase order processing cost
• Average cycle time (in days) from requisition approval to purchase order placement for direct goods
• Average cycle time (in days) from requisition approval to purchase order placement for indirect goods
• Percent of active suppliers accounting for 80% of total spend
• Percent of spend with diversity suppliers