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FOR IMMEDIATE RELEASE

Performance Metrics for Process Improvement

CAPS Research releases the 2009 metrics of greatest interest to the utilities industry.

(TEMPE, Arizona) August 4, 2009 — The Utilities Industry Benchmarking Metric Report for 2009 contains key supply management performance measures in critical areas including organizational structure, professional development, financial information and supplier relationships. New this year are benchmarks providing supply management operating expenses in multiple categories and functions; the percent of organizations that use external supply management consultants; and pCard spend; and outsourcing information.

In its sixth report of the Industry since 1999, CAPS Research surveyed leading utilities industry organizations, with combined total sales of $151.8 billion and average sales of $7.5 billion.

This report establishes a composite standard or benchmarking comparison of supply management peer performance in the industry. To conduct this and all industry benchmarking studies, CAPS Research forms an Industry Advisory Committee of industry executives to determine the specific data to be collected. Three criteria are used: usefulness of the resultant benchmark, availability of needed data within the supply management organization, and comparability of data among companies.

Click on the following link to access the 2009 Utilities Industry Supply Management Performance Benchmarking Report: http://www.capsresearch.org/publications/pdfs-protected/Utilities2009Metric.pdf

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CAPS Research is a nonprofit research organization founded in 1986 to provide leading research to our strategic-minded corporate sponsors and to the public. Our mission is to work in partnership with a global network of executives and academics for the discovery and dissemination of strategic supply management knowledge and best practices. CAPS Research is jointly sponsored by the W. P. Carey School of Business at Arizona State University, and the Institute for Supply Management™ and Global 1000/Fortune 500-size organizations.

Media Contact:
Clare Donnalley
Marketing Manager
CAPS Research
Voice: 800/888-6276 extension 3007
cdonnalley@capsresearch.org

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