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CAPS Research logo    CAPS Research July 2010 Newsletter

Included in this Issue:

Newly Published Resources
     Focus Study: Implementing Supplier Innovation - Case Study Findings   » more
     CPO Insights: Internal Customer Satisfaction Metrics   » more
     Market Basket of Goods Metric Report: MRO Items 2010   » more
     Industry Benchmarking Metric Report: Industrial Manufacturing Industry Benchmarking Metric Report 2010   » more

Benchmarking Opportunities   » more
      Do You Want to Benchmark?

Events   » more
      Critical Issue Partnership Event – Successful Capital Projects in Uncertain Times
      11th Annual CAPS Research Best Practices Workshop: Creating Value in the New Economy

Noteworthy   » more
      Corporate Project – Collaboration Opportunity

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Newly Published Resources:

Focus Study: Implementing Supplier Innovation - Case Study Findings
Firms are always striving to find that innovative strategy element that will make the difference for their product or service. History shows us that important innovations can come from within a company, from an external source, or through a joint development. Read how leading companies and their suppliers are engaging in supplier innovation. This report uses case study examples to illustrate the strategic approaches, barriers to success, enablers and overall critical issues. It is a companion study to the CAPS report, "Accelerating Supplier Innovation through Effective Supplier Collaboration," due for publication in late 2010.

CPO Insights: Internal Customer Satisfaction Metrics
The Department of Veterans Affairs (Veterans Administration) is studying how best to implement internal and external customer metrics in an effort to improve their acquisition and logistics performance and asked the CAPS Research CPO community for feedback on what, in each CPO's experience, is the right mix of internal customer satisfaction metrics and at what level should the bar be set for each. An earlier CPO Insights survey asked about the formal processes for determining internal customer satisfaction with the supply management organization's services, and this report builds on those responses.

Market Basket of Goods Metric Report: MRO Items 2010
Companies who want to have better control of their MRO spend should review this report. It provides the average and median costs for 45 Maintenance, Repair, & Operating (MRO) items. Each of the 45 line items has a unique description for the actual and equivalent item costs of the market basket items as reported.

Industry Benchmarking Metric Report: Industrial Manufacturing Industry Benchmarking Metric Report 2010
The Industrial Manufacturing Industry Benchmarking Metric Report 2010 contains key supply management performance measures including organizational structure, professional development, financial information and supplier relationships and alliances. Also included are metrics concerning supply management operating expense and total managed spend relating to eleven different global regions. In addition, key metrics are reported on thirteen performance measures relating to supplier rating systems/processes.

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Benchmarking Opportunities:

To get where you want to go you have to know where you are starting from. Is benchmarking a key component of your organizations strategic objectives? Participating in a CAPS Research benchmarking survey allows you to compare your supply management business practices to those of others within the same industry sector. Resulting differences become targets for future improvement. Contact the CAPS Research Benchmarking team at metrics@capsresearch.org to see how you can start participating today.

Benchmarking Surveys in Data Collection:
  • Engineering/Construction Industry
  • Petroleum Industry
  • Pharmaceutical Industry - Emerging Markets
  • Supply Management Workforce Metrics (Manufacturing)
Benchmarking Surveys to be Released:
  • Office Supplies Market Basket – July 2010
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Events:

Critical Issue Partnership Event (sponsors only) – Successful Capital Projects in Uncertain Times
This two-day partnership event, co-sponsored by 3M and CAPS Research, will take place August 17-18, 2010 in St. Paul Minnesota. It will focus on various aspects of capital sourcing projects, such as internal collaboration, supplier relationships, cost savings, and contracts/specifications.

11th Annual CAPS Research Best Practices Workshop: Creating Value in the New Economy
Senior executives from CAPS Research sponsor companies are encouraged to register for this September 26-28, 2010 event in Phoenix, Arizona to share best practices and learn from other senior purchasing and supply executives. This year’s sessions include:

  • A 2011 economic outlook
  • Value-focused supply
  • Accelerating innovation from the supply base
  • Industry case study presentations
  • Interactive working sessions: create an action plan for your firm

If you would like more information regarding these events, send an email to researchevents@capsresearch.org.

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Noteworthy:

Corporate Project – Collaboration Opportunity:
The W. P. Carey MBA supply chain management specialization is offering a no-cost opportunity for your organization to work with their MBA student project teams to analyze a supply chain management problem or opportunity. These four-member MBA student project teams work with your managers and staff December – April to provide:

  • A thorough analysis of the problem or opportunity
  • Potential alternatives for addressing this problem or opportunity
  • A recommendation for a preferred alternative
  • An implementation plan for the selected alternative

For more information on how your organization can participate in this MBA corporate projects program contact Joseph Carter at joseph.carter@asu.edu.

Consider becoming a CAPS Research sponsor
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Sponsors, do you need help to access Knowledge Central? In Knowledge Central you will find over 1,000 articles, reports, assessments, and presentations in one location. Access all CAPS Research publications using the Guide to Resources, Topics, or Leadership Model tabs, or enter keywords in the text box and click Search to launch CAPSearch. Click here to establish your sponsor login.

Not a sponsor of CAPS Research? Learn more about the value of becoming a sponsor.

Public access to reports is available at www.capsresearch.org. First-time visitors to the CAPS Research website need to Register to create a user login to access reports.

CAPS Research is a global research organization jointly sponsored by the W. P. Carey School of Business at Arizona State University, and the Institute for Supply Management™.

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