A Global Research Center for Strategic Supply Management

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Email Newsletter, October 2008

New Resources on Knowledge Central:
Benchmarking Report: Enterprise-Wide Shared Services Centers
Fifty-six percent of the individuals who have overall management responsibility for their Shared Services Center also have other functional responsibilities. For a cross-industry snapshot of the popularity of enterprise-wide Shared Services Centers, the functions being performed within the Shared Services Center, and the level of executive who has overall management responsibility for each center's operations, you will want to view this 2008 focused benchmarking report.

  • Click here to access the resource information page at Knowledge Central associated with the Enterprise-Wide Shared Service Centers 2008 Benchmarking Report.
  • CAPS Research sponsors with established user profiles may click 'login to view document' to access the report.
  • The Enterprise-Wide Shared Services Centers report will be posted to the CAPS Research public web site on December 1, 2008.

Critical Issues Report: Process Guide for Supply Management Environmental Sustainability
Many firms are seeking universally accepted models for environmental sustainability programs. Unfortunately, few exist. As an immediate aid to supply managers and as a precursor to creating industry-specific benchmarks for environmental sustainability, this brief guide to initiating a program for supply management environmental sustainability can serve as a starting point. It is the result of various interviews and in-depth discussions with supply management executives from CAPS Research sponsoring companies and other thought leaders. The report covers five major stages in the environmentally sustainable program creation process, from defining the topic to running a pilot program.

  • Click here to access the resource information page at Knowledge Central associated with tthis Critical Issues report.
  • CAPS Research sponsors with established user profiles may click 'login to view document' to access the report.
  • This Critical Issues report will be posted to the CAPS Research public web site December 1, 2008.

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CPO Insights: Establishing Aggressive yet Achievable Goals for Cost Reduction or Cost Savings
An important part of procurement professionals' performance evaluation process is to compare their achieved cost reduction/savings results against specified targets/goals. Different methodologies such as 'bottoms up' and 'top down' may be used when cost reduction/savings, target/goals are developed. Read how our CPO community chooses a methodology and who participates in this process, along with other advice concerning the target/goal setting and follow-up process.

  • This is a CAPS Research sponsor-only resource, and it will not be posted to the CAPS Research public web site.
  • Click here to access the resource information page at Knowledge Central associated with this edition of CPO Insights.
  • CAPS Research sponsors with established user profiles may click 'login to view document' to access the report.

CPO Insights: Using Fuel Surcharge Indices for Procurement of Air Transportation Services
For contracted heavy weight air transportation services, does your company follow a global, regional, or site level fuel charge? What type of fuel surcharge do you use? Or, do you follow a pass-thru method? Read what methods our CPO community employs regarding fuel surcharges.

  • This is a CAPS Research sponsor-only resource, and it will not be posted to the CAPS Research public web site.
  • Click here to access the resource information page at Knowledge Central associated with this edition of CPO Insights.
  • CAPS Research sponsors with established user profiles may click 'login to view document' to access the report.

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Events: 2008 Best Practices Workshop Presentations
More than 70 supply executives from a variety of industries gathered for the Ninth Annual Best Practices Workshop held October 5-7, 2008 in Scottsdale, Arizona. Interactive Strategy Sessions on the topics of environmental sustainability, global sourcing in inflationary times, and drawing innovation from the supply base allowed attendees to dive deep into these areas, collaborating in small groups to determine strategy steps and critical issues. Case study presentations from four supply executives highlighted best practices in the areas of environmental sustainability, global sourcing, cost reductions, and talent management. Nine presentations from the 2008 Best Practices Workshop are available for CAPS Research major sponsors to view online.

  • This is a CAPS Research sponsor-only resource, and it will not be posted to the CAPS Research public web site.
  • Click here to access the resource information page at Knowledge Central associated with these Best Practices Workshop Presentations.
  • CAPS Research sponsors with established user profiles may click 'login to view document' to access this year's presentations.

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Collaboration Center:
The Collaboration Center is designed to provide CAPS Research sponsors with online opportunities to share ideas, methods, and practices and comment on important purchasing and supply management topics

  • This is a CAPS Research sponsor-only resource.
  • Participate in online Interactive Strategy Sessions on topics from the 2008 Best Practices Workshop.
  • Sponsors, please log in to Knowledge Central to visit our Collaboration Center.

For more information on how to gain full access to Knowledge Central resources, see Establishing Sponsor Login.
Not a CAPS Research Sponsor? For more information on how to become a sponsor and gain full access to CAPS Research Sponsor-Only resources click here.

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New Resources on the CAPS Research Public Web Site:

  • Click here to access the 2008 Financial Services Industry 2008 Benchmarking Report.
  • Click here to access the 2008 Industrial Manufacturing Industry 2008 Benchmarking Report.

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Benchmarking in Progress:

  • Data collection continues thru Oct. 24 for the services spend survey sponsored by the ISM Services Group.

Remember, if you participate in a CAPS Research benchmarking survey you will receive the metric report six to eight weeks before it is published on the CAPS Research public web site.

If you did not receive an email about participating in any of these benchmarking studies but would like to see how your organization compares to other organizations, contact us at: metrics@capsresearch.org.

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News:

Three leading supply management professionals - Leo Lonergan, Chief Procurement Officer for Chevron Corporation; Vince Messimer, General Manager Contracts & Procurement for Shell Lubricants; and Michael Slomke, Vice President Automation & Controls Solutions Global Sourcing for Honeywell were recently elected to to the CAPS Research Board of Trustees. The Board of Trustees is responsible for setting overall operating policies and procedures, and establishing key research programs for CAPS Research.

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Note:
If you're a first-time visitor to CAPS Research you will need to create a user login to access reports. Otherwise, just enter your previously established login data.

Public access to reports is available at www.capsresearch.org.

CAPS Research Corporate Sponsors may also access resources at Knowledge Central at www.capsknowledge.org.

If you haven't already done so, I encourage you to click on Knowledge Central Overview for a short, five-minute guided tour of Knowledge Central. If your company is not a CAPS Research sponsor please click on the following Becoming a Sponsor link to learn more.

For more information about CAPS Research programs and products please contact us at Research@capsresearch.org.

Sincerely,
Phillip Carter, D.B.A.
Executive Director
CAPS Research

CAPS Research is a global research organization jointly sponsored by the W. P. Carey School of Business at Arizona State University, and the Institute for Supply Management™.