The recently published Critical Issues Report titled 'Creating a Procurement Shared
Services Center' looks at three different organizational models that reflect how
managerial decisions impact the roles assigned to shared services centers. The report
identifies the types of spend for which the shared services center is responsible,
and determines how much of each type of spend is being managed by shared services
centers. The report points out that regardless of the model used, organizational
design teams need to gain and maintain buy-in at the managerial and user levels,
establish an acceptable and agreeable chargeback formula for funding the center,
and carefully manage the ability of the human resources assigned to the center to
deliver the promised levels of service.
Click on the following link to access the December 2007 Critical Issues Report:
Creating A Procurement Shared Services Center
- - - - -
The CAPS Research benchmarking team recently published a report titled 'Measuring
the Organizational Effectiveness of Supply Management Shared Services Centers' which
is a follow-on to the report first published in December 2006. In comparing data
from the two reports, the total organizational spend managed by shared services
centers has increased from 60% as reported in the 2006 report to 70% in the 2007
report. Survey participants also reported their average operating costs have dropped
from 1.21% of managed spend in 2006 to 1.17% of managed spend in 2007. The recently
published benchmarking report also provides a list of more than 50 of the key drivers
that survey participants reported as being important to their decision to launch
a supply management/procurement shared services center. Not surprisingly, the most
commonly referenced quality metric is total cost savings, followed by sourcing and
customer service. Another key benefit realized? Almost 60% of the survey participants
reported their purchase order cycle time has decreased since adopting a shared services
center model.
Click on the following link to access the December 2007 Focused Benchmarking Report:
Measuring the Organizational Effectiveness of Supply Management Shared Services Centers
- - - - -
Social responsibility is an accepted fact of supply management, and professionals
around the globe have begun to apply the concepts of global stewardship to their
work. In Japan, the leading organization for conducting purchasing and supply management
research is CAPS Research Japan. This organization has recently published 'The Supply
Manager's Role in Corporate Social Responsibility Among Japanese Companies' and
as the authors point out, it was not the intent to compare the cultures of the United
States and Japan, but to outline the ways that supply professionals in Japan approach
issues of corporate social responsibility. The authors conclude that interest in
being a socially responsible company is becoming more important to Japanese companies
and that businesses today must find the balance between business-related goals and
social responsibility goals.
Review the focus study:
The Supply Manager’s Role in Corporate Social Responsibility Among Japanese Companies
- - - - -
If you're a first-time visitor to CAPS Research you will be prompted to register
when you click on any of the links provided above. Otherwise, just enter your previously
established login data.
For more information about CAPS Research programs and products please contact us
at
Research@capsresearch.org.
Sincerely,
Phillip Carter, D.B.A.
Executive Director
CAPS Research
CAPS Research is a global research organization jointly sponsored by the W. P. Carey
School of Business at Arizona State University, and the Institute for Supply Management™.